Contact Us

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123 Street Avenue, City Town, 99999

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Shipping Info

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Shipping & Returns

Bison Helping Bison

1629 K Street NW

Suite 300

Washington, DC. 20006

We currently ships to all 50 states and U.S. territories.

You may experience longer delivery times when shipping to Hawaii, Alaska, and U.S. territories.

Can I edit my shipping address?

If your order is shipping to an incorrect address or if you need to make any additional changes to your order please contact bisoninthehood@gmail.com

 Unfortunately, if you have already received a tracking number from us then no changes or updates can be made to your order.

No international shipping

*We do not ship to P.O. boxes.

*We do ship to APO/DPO/FPO addresses.

What should I expect once my order has been placed?

Step 1) Place an order online. (Order confirmation will be emailed immediately.)


Step 2) Orders are processed and fulfilled within 1-3 business days. 
Note: During a period of high demand, processing may take longer. 



Step 3) Once your order is processed and fulfilled you will receive an email notification letting you know that it is awaiting carrier pickup. To view your tracking number click “VIEW ORDER” from the email you received.
Note: Carrier pick-up may take 1-3 business days.

Step 4) If your order is picked up by USPS, your tracking status will update to reflect “Shipment Received, Package Acceptance Pending.” If your order is picked up by UPS, your tracking status will update to reflect “Package received for processing.” This means that the carrier has your package on their truck and it is on its way to the carrier’s origin facility where your package will be sorted.
Note: For the most accurate tracking status on your order, view updates from the carrier's official website.

Step 5) Once your package has been sorted and processed at the origin facility you will receive a scheduled delivery date.

During periods of high demand, the delivery may take longer than usual. Please be patient with us. If you have any questions or concerns do not hesitate to contact us.

Who to contact….

* If your package has already shipped and you want to change your address, contact USPS or UPS directly. Unfortunately, it's already too late for us to make a change.

* It your package has been delivered but you haven’t received it, contact your local USPS or UPS office and give it 1-2 days to arrive at your doorstep. If you still have not received it, reach out to us for the next steps.

* If your package is stuck or doesn’t seem to be making its way to you call USPS or UPS directly. 

* If anything else is wrong with your order make a USPS or UPS case.  

* If you want to hold a package at your local USPS office or UPS office you can set that up directly through their website or by giving them a call. 

Carriers are making changes every day to adapt to the new shipping climate so you may see new or different tracking statuses than what we’ve outlined above — please let us know as we’re learning along the way too.